Delete your account

In the app, if you still have it

Open Profile → Delete account. It takes effect immediately.

By request, if you do not

If you have uninstalled the app, lost the phone, or cannot sign in, email privacy@meshsafety.co.za from any address and tell us the phone number the account uses. We answer within 14 days.

We will ask you to confirm the request from that phone number before acting on it. That is not an obstacle put in your way — without it, anyone who knew your number could delete your account, and on a safety product that means quietly removing someone's ability to call for help.

What is deleted

Your name, phone number, email address, devices, emergency contacts and last known position are erased. Any photographs, video or audio you uploaded are deleted from storage.

Alerts you raised are kept without you attached to them, and their positions are blunted to roughly a 110-metre square — enough to show the watch that something happened on that block, not enough to say which door. A neighbourhood watch that forgets every incident the moment one member leaves cannot tell anyone where the trouble is — but nothing in what remains points back to you.

Records we are required to keep by law are kept for as long as the law requires and no longer. Backups roll off on their own schedule.

If you were added as somebody's emergency contact

You may have received a text from us without ever signing up, because a member listed your number. Email privacy@meshsafety.co.za and we will remove your details and record that you have asked us not to message you, so that adding the same number again does not start it over. You should not have to object twice.